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Payment & Cancellation Policy


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Payment Policies

  • In order for us to confirm any type of reservation made by individuals (FIT’s) or groups for any and all Finch Bay Galapagos Hotel products (accommodation and/or packages), a US$ 200.00 non-refundable deposit (per guest) must be provided. Full payment is required 60 days prior to the date on which our services are scheduled to begin.
  • In order for us to confirm any type of reservation made by individuals (FIT’s) or groups for Finch Bay Galapagos Hotel special packages (these of which involve third party suppliers, such as with our Island-2-Island Hopping and/or other special programs), a US$ 500.00 non-refundable deposit (per guest) must be provided. Full payment is required 90 days prior to the date on which our services are scheduled to begin.

Cancellation Policies

Before accepting a cancellation request, we encourage our guests to reutilize/reschedule their booking for another date within 1 (one) year:

  • If the cancellation is received between the dates of booking until 61 days before the date on which our services are due to begin, we will charge 15% of the total amount or a minimum US$ 200 (per guest) as cancellation fees. This deposit cannot be transferred to another booking.
  • If the cancellation is received between 60 and 0 days before our services are set to begin, the full payment is non-refundable (100% cancellation fees).

For cancellations during peak season (December 15th to January 10th):

  • If the cancellation is received between the dates of your booking and 121 days before the date on which our services are set to begin, we will charge 15% of the total amount or a minimum US$ 200 (per guest) as cancellation fees. This deposit cannot be transferred to another booking.
  • If cancellation is received between 120 and 91 days before the date on which our services are set to begin, we will charge 25% of total amount or a minimum US$ 200 (per guest) as cancellation fees. This deposit cannot be transferred to another booking.
  • If the cancellation is received between 90 and 0 days before our services are due to begin, the full payment is non-refundable (100% cancellation fees).

Land Tours & Yacht Tours:

  • All groups and/or individuals that make a cancellation of land services/daily yacht tours between 60 and 31 days prior to the date on which our services are set to begin will be charged a US$ 100 (per guest) cancellation fee.
  • For all groups and/or individuals that make a cancellation of land services/daily yacht tours between 60 and 31 days prior to the date on which our services are set to begin, the full payment is non-refundable.

For cancellations of special packages (such as Island-2-Island Hopping and other special programs), the following policies will apply:

  • If the cancellation is received between the date of booking and 120 days before the date on which our services are set to begin, we will charge 15% of the total reservation amount or a minimum US$ 500 (per person) as cancellation fees. This deposit cannot be transferred to another booking.
  • If cancellation is received between 119 and 90 days before the date on which our services are set to begin, we will charge 25% of the total reservation amount or a minimum US$ 500 (per person) as cancellation fees. This deposit cannot be transferred to another booking.
  • If cancellation is received between 89 and 0 days before our services are set to begin, full payment is non-refundable (100% cancellation fees).




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